Shipping & Returns
If for any reason, you are not satisfied, please return items in their original packaging in NEW, UNUSED, and UNINSTALLED condition within 30 days of the receipt of your purchase for complete refund. For returns after 30 days, a 10% restocking fee will apply. Shipping for all returns is the responsibility of the customer unless otherwise agreed to. MoJo BMX retains the right to grant full or partial refunds at its discretion. If you received free shipping, you will receive a refund less the cost of originally shipping the product to you.
If you would like to exchange your item, please send your order back in its original packaging in NEW, UNUSED, and UNINSTALLED condition within 30 days of receipt of your purchase. Customers will be charged the difference if the exchanged item is of greater cost than the original. Return and exchange shipping costs are the responsibility of the customer unless otherwise agreed to. If using the exchange form packed in with your order, please ensure payment information is correct, including a signature for authorization.
In stock orders ship within one business day. Shipping days are Monday through Friday and do not include weekends or holidays. The shipping estimates provided on our cart and checkout pages are provided by the courier companies. We are linked in real-time to the USPS and UPS to provide the most accurate up-to-the-minute pricing and delivery estimates, based on the size/weight of your package as well as your delivery address.
MoJo BMX is not able to guarantee that the couriers will not occasionally make mistakes in their estimates, whether it be due to weather or some other unforeseeable circumstances. If you do have an issue related to a late delivery, we'll make every effort to assist you in tracking the packaging and updating the delivery estimate. We will not be able to refund your shipping fees if a package arrives later than estimated due to a situation with your address, limited access to the delivery location or a delay on the part of the courier.
If you receive parts that were damaged during shipping, please contact our shipping department at firstname.lastname@example.org.
If an error was made in the fulfillment process, please notify us within 72 hours of receiving the product so that we can make the necessary corrections. Shipping of replacement items and return shipping will be handled by MoJo BMX.
Refunds will be processed within 5 business days of receipt of your return and credited in the original payment form, less the cost of shipping (if applicable). Due to circumstances beyond our control, once processed, refunds can take up to 72 business hours to be visible in the customer account.